At Hamaspik HomeCare, we put patients and caregivers at the heart of everything we do. Through a team-focused culture that encourages growth and collaboration, we are reshaping the home healthcare experience and delivering exceptional care to those who need it most.
We are seeking a dedicated and enthusiastic Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive experience. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for helping others.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our products and services.
• Maintain a high level of customer satisfaction by delivering prompt and professional service.
• Manage client accounts, including updating information, tracking orders, and processing requests.
• Collaborate with internal teams, including sales and technical support, to meet client needs and resolve any issues.
• Document client interactions and maintain accurate records in our CRM system.
• Identify opportunities for upselling and cross-selling additional services to enhance client relationships.
• Assist in developing training materials and resources to improve client understanding of products and services.
• Participate in client feedback initiatives to help improve service delivery and client experiences.

Qualifications:

• High school diploma or equivalent; a degree in business or a related field is a plus.
• Proven experience in a customer service role, preferably in a client-facing position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to client needs.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• A friendly and professional demeanor with a strong commitment to customer satisfaction.

THE PAY RANGE FOR THIS ROLE IS:

27 - 32 USD per hour(Remote (Birmingham, Alabama, US)

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our products and services.
• Maintain a high level of customer satisfaction by delivering prompt and professional service.
• Manage client accounts, including updating information, tracking orders, and processing requests.
• Collaborate with internal teams, including sales and technical support, to meet client needs and resolve any issues.
• Document client interactions and maintain accurate records in our CRM system.
• Identify opportunities for upselling and cross-selling additional services to enhance client relationships.
• Assist in developing training materials and resources to improve client understanding of products and services.
• Participate in client feedback initiatives to help improve service delivery and client experiences