2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America
The Revenue Operations (ROPS) Educator II supports the delivery, evaluation and management of learning programs. They provide impactful learning experiences and resources to build skills and competencies across the organization by managing and delivering new hire role-based training and other professional/personal development training. Their efforts involve monitoring the implementation of initiatives while partnering with designers, educators, subject matter experts, learning analysts and leadership for the development and delivery of training solutions. Additionally, it is expected that they will be providing coaching to any Educator I trainers.

Manage Learning Programs & Evaluate Learning Impact - Prioritizes and implements training projects and activities & uses learning metrics and analytics to measure the impact.

• Manages and implements projects and action plans with minimal supervision
• Coordinates with leadership, program sponsors and other resources
• Able to schedule and execute stakeholder meetings to review training status
• Identifies and manages customer expectations
• Drives the analysis and interpretation of the evaluation data
• Makes recommendations to aid decision-making around curriculum
• Creates and maintains the Curriculum Plan

Training Delivery - Delivers informal and formal learning solutions in a manner that is both engaging and effective.

• Prepares for training delivery for in-person and remote training solutions with minimal supervision.
• Delivers training using various learning methodologies with minimal supervision
• Encourages participation and builds learner motivation
• Delivers constructive feedback, escalating issues to leadership as needed
• Observes and coaches other educators and adjunct trainers to ensure learning outcomes

Instructional Design - Designs and develops informal and formal learning solutions using a variety of methods

• Conducts assessments
• Applies learning theory & identifies appropriate learning approach collaborating with design team
• Designs and develops instructional material for existing courses or basic standalone modules

Coordinate Training/Onboarding Activities

• Assists with onboarding of new teammates and adjunct trainers
• Reviews new hire lists and coordinates onboarding and learning advisor activities
• Updates reporting dashboards, calendars, new hire lists and teammate trackers for their respective areas of responsibility