Remote Email Support Specialist at Burjline Builders

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

27.0

Posted On

05 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Email Communication, Customer Support, Problem Solving, CRM Systems, Helpdesk Software, Troubleshooting, Written Communication, Time Management, Interpersonal Skills, Customer Experience

Industry

Construction

Description

Remote Email Support Specialist Job Overview Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and material handling products. Serving a diverse range of industries across North America, we are known for our exceptional customer support and comprehensive equipment offerings. We are currently seeking a diligent and customer-focused Remote Email Support Specialist to join our growing team. This is a full-time, remote position where you will be the primary point of contact for our customers, delivering outstanding support and solutions through email communication. The ideal candidate is an excellent writer with a passion for problem-solving and ensuring a positive customer experience. Key Responsibilities * Respond to customer enquiries via email in a professional, clear, and timely manner. * Provide accurate information regarding products, services, sales, and rentals. * Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution. * Maintain detailed and accurate records of all customer interactions within our CRM system. * Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover. * Collaborate with the sales and service teams to provide comprehensive solutions for our customers. * Contribute to the continuous improvement of our support processes and documentation. Qualifications * Proven experience in a customer support role, with a strong emphasis on email-based communication. * Exceptional written communication and interpersonal skills, with a keen eye for detail. * Strong problem-solving abilities and a logical, methodical approach to troubleshooting. * The ability to work independently and manage your time effectively in a remote setting. * Proficiency with helpdesk software and CRM systems is highly desirable. * A patient, empathetic, and professional attitude towards all customer interactions. * An interest in or prior experience with industrial machinery or material handling equipment would be an advantage. What We Offer * Employment Type: Full-Time * Location: Remote (Based in Los Angeles, California, United States) * Salary: A competitive hourly rate of $18 - $27 USD, dependent on experience.

Responsibilities

The specialist will serve as the primary point of contact for customers, responding to inquiries and resolving issues via email. They are responsible for maintaining accurate CRM records and collaborating with sales and service teams to provide comprehensive solutions.