Remote Energy Efficiency Customer Support Specialist at CLEAResult

, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

17.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Tech Support, Online Support, Visit Scheduling, Customer Enrollment, Program Offering Education, Inbound Calls, Outbound Calls, Script Navigation, Performance Metrics, Typing, Punctuality, Sales Orientation, Energy Efficiency, Multi-Platform Navigation, Problem Solving

Industry

Utilities

Description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description This position is remote and can be located anywhere where posted. We are looking for a talented individual… To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! How we’re different… Each customer interaction focuses around energy efficiency You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates Each call can be a different utility customer and require a different type of service Wide range of support scripts – verbatim, talking points, or simple usage guides Some programs utilize chat/email interactions with customers Personal performance data and progress accessible in real time What you can apply Day 1… Experience handling inbound or outbound voice calls Expertly navigating a script Supporting customers and tech inquires Comfort with a committed schedule with set lunches and breaks Appreciation for goals and performance metrics Exciting candidates have… High School Diploma or GED (required) Ability to type 35+ WPM No attendance or punctuality concerns Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude Remote Work Requirements: We provide a laptop, software, and all necessary equipment Home Internet requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency Google: ‘free speed test’ if you are unsure Ability to hardwire internet, plug directly into router Environment: Dedicated home office space, free of personal disruptions Two power connections You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours Compensation: $17 / hour + $65 / month internet stipend Compensation Range Currency Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.

Responsibilities

The Energy Efficiency Customer Support Specialist will assist utility customers in saving money and improving energy efficiency. This role involves handling inbound calls, providing customer service, and supporting various programs.