JOB DESCRIPTION

At Selective Travel Management we’re looking for Groups / MICE Travel Consultants to join our corporate group’s team.
Job Purpose: You will be part of a team of group consultants responding to requests from SME’s, Government bodies and the Higher Education sector across the UK and Ireland. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service and the best value for money. Typical inquiries will range from organising meetings, conferences and events through to a full travel service including air and ground transportation, accommodation and activities.

SKILLS & EXPERIENCE

• The ability to work under pressure and to precise time frames is paramount
• Attention to detail is critical
• Excellent time management and organisational skills are essential
• Experience of GDS (Galileo) is desirable.
• The successful candidate will be able to work self-sufficiently, as well as part of the team.
• The following skills are desirable; working in a corporate group booking travel environment, knowledge of tailor-made trips, booking and changing multi-sector and multi-product itineraries.
• Minimum of 2 years’ experience in the travel sector.

• Working as part of a team arranging worldwide travel for corporate & business accounts within commercial, government, education & local authorities
• Provide expert group/ MICE quotes and creative travel itineraries whilst liaising with suppliers and venues.
• Ensure all quotations meet client needs and reservations are booked in an accurate and timely manner.
• Providing in-depth knowledge of destinations, tour operators and suppliers
• Know your customer, listen to their needs and conduct yourself at all times in a friendly and professional manner.
• Deliver Exceptional Customer Service and make sure all requirements are accurately met in line with client needs
• Act as an ambassador and key point of contact for the client during their travels before, during and after.
• Using a GDS booking system / other reservation systems