Remote Guidance Operations Specialist (m/f/d) at MOIA

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Collaboration, Process Design, Remote Operations, Data-Driven Mindset, Real-Time Decision Making, Communication Skills, Safety Orientation, Compliance, Automation, Stakeholder Management, Analytical Insights, Vendor Management, Capacity Planning, AV Regulations, Incident Documentation

Industry

Software Development

Description

Join us as a Remote Guidance Operations Specialist (m/f/d) in our Remote Assistance & Safety Operations team and help shape the future of autonomous mobility! MOIA’s Global Operator Enablement Services (GOES) Organization is our delivery backbone — our mission-critical interface to operator customers worldwide. We transform innovative technology into operational success by delivering turnkey solutions that enable safe, scalable, and efficient autonomous mobility services. As a cross-functional, fast-moving team, we integrate vehicle lifecycle enablement, digital platform provisioning, service operations, and customer support to deliver a seamless experience. Acting as the single point of contact for operators, GOES ensures end-to-end excellence. In short: We bring MOIA’s pioneering products to life — reliably, globally, and ready to scale. Want to learn more about our turnkey solution for autonomous mobility? Have a closer look at our product video here. The Remote Assistance & Safety Operations team enables safe, efficient remote guidance for autonomous vehicle (AV) operations. Working closely with Product, Engineering, Safety, Legal, and Fleet Operations, we design and implement the strategy, processes, and technology that allow remote operators to monitor vehicles, intervene when necessary, and continuously improve real-time operations across markets. What you will do Own the global strategy for Remote Guidance operations and align it with the overall AV roadmap. Drive the setup of Remote Operations Centers across Europe and North America, ensuring efficient and safe operations providing 24/7 coverage. Define and maintain SOPs for monitoring, remote intervention, escalation, and system recovery. Define operational KPIs, track performance, and drive continuous improvement based on analytical insights from our operations data. Partner with Engineering and Product in aligning product requirements and operational concepts. Lead safety and compliance efforts, including remote operator certification and adherence to local, state, and national regulations. Drive efficiency and scalability through automation, human–machine interface improvements, and tooling. Engage and manage technology vendors and partners; collaborate with legal, policy, and safety stakeholders. What will help you to fulfill your role Solid senior operations management experience in autonomous systems, transportation, logistics, aviation, mission-critical control centers, or similar fields. Bachelor’s degree or equivalent practical experience (e.g., Logistics, Engineering, Business). Proven collaboration in complex, cross-functional environments; strong collaboration and stakeholder management. Process design & standardization experience (SOPs), excellent process understanding, including data flows and scenario thinking. Remote operations/teleoperations domain knowledge and familiarity with AV hardware/software stacks. Data-driven mindset with continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen). Real-time decision-making under pressure and strong safety & compliance orientation. Excellent verbal and written communication skills and cross-cultural collaboration ability. Willingness to travel domestically and internationally (up to ~20%). Nice-to-have: Workforce & capacity planning expertise; experience scaling multi-site 24/7 operations. Vendor & technology management; strategic operational planning and execution focus. Familiarity with AV regulations and incident documentation/reporting practices. We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! Questions? Reach out to the recruiter Ben directly. Our benefits in a nutshell Competitive salary (including bonus) Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration! Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.) Budget and monthly expense allowance for home office setup Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides Subsidized fitness club membership or bike leasing Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes Mental health support, 1:1 sessions with external professionals and mental unload workshops 30 vacation days, sabbatical and unpaid leave option Relocation support with service provider (visa, administration, etc.) Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here. Be who you are! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. Our Future Work model Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job. Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible. Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA. Who we are At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving. With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission. MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. Your application to MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.

Responsibilities

Own the global strategy for Remote Guidance operations and drive the setup of Remote Operations Centers across Europe and North America. Define and maintain SOPs, operational KPIs, and lead safety and compliance efforts.