KEY ACTIONS:

• You will take inbound calls where you will fact find on potential customers needs when enquiring about taking out Private Medical Insurance.
• You will be required to obtain detailed medical history of your customers in order to determine the correct cover and underwriting terms.
• You will understand and ensure compliance levels are met on every interaction whilst supporting our new customers onboarding journey.
• You will organise and manage your daily workload, so you continue to keep in touch with your customers, whilst they consider quotes and make changes. Ensuring they convert to sales.

ABOUT US

We’re really excited to announce that we have recently been awarded “Top 10 Best Places To Work” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

ABOUT THE ROLE

Team - Direct to Consumer Inbound Health Insurance Sales
Salary - 24,000-27,000 (Depending on experience)
Working Pattern Full time, 35 hours per week. Shifts between 8am to 8pm Monday to Friday. 2 Saturdays per month 10am-2pm
Remote Working -This role is primarily working from your home address. You will be required to attend the Stockport office once a month on a pre booked department day, or for any essential training or performance needs. - Therefore good travel links are essential. All travel and accommodation costs are paid for Vitality.

SKILLS ESSENTIAL FOR ROLE CONSIDERATION:

• Experience in financial services/regulated sales/insurance sales environment

WHAT THIS ROLE IS ALL ABOUT:

We’re Vitality and we do insurance differently. At Vitality, our core purpose - to make people healthier and to enhance and protect their lives - is at the heart of everything we do as an organisation. Great people are at the core of Vitality’s values. We are looking for people who share in our values to support our customers’ needs when taking out private medical insurance. You will take inbound calls from customers who are either new to private medical insurance or looking for a new provider. Your customer focus will be key in onboarding new customers to continue our growing business. You will be self-driven, target motivated with a proven sales background. In return we will support you with product training and the opportunity to progress your career.

ESSENTIAL SKILLS NEEDED TO FULFIL THIS ROLE:

• You will have proven sales background where you enjoy exceeding targets (minimum of 12 months)
• Previous experience selling Private Medical Insurance/Other insurance products is desirable
• Have a professional approach with the ability to tailor your calls to the customer whilst meeting the compliance standard
• Self-motivated to make sure you are up to date with any product changes
• Team player who shares knowledge and who positively participates in Team meetings and group settings
• You will be computer literate as you will manoeuvre from different systems to provide quotes and record accurate information