Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Remote Healthcare Customer Service Representative at Alorica Philippines

, , United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Customer Service, Active Listening, Detail Oriented, Communication, Empathy, Record Keeping, Solution Explanation, Customer Experience, Service Recommendations

Industry

Outsourcing and Offshoring Consulting

Description

Healthcare Customer Service Representative Location: Work at Home Employment Type: Full Time Supporting: Healthcare About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The representative will guide customers through their questions and concerns while using the product or service. They will actively listen to understand issues and provide effective solutions.