Remote Healthcare Virtual Assistant at Genesis Orthopedics & Sports Medicine

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EHR/EMR Systems, Prior Authorizations, Inbox Management, Intake Coordination, Voicemail Conversion, FMLA Paperwork, Disability Paperwork, Scribing, Patient Communication, Clinical Workflow Support, Attention To Detail, Organizational Skills, Multitasking, Independent Work, Confidentiality

Industry

Health;Wellness & Fitness

Description

About Genesis Orthopedics & Sports Medicine Our goal is simple: to free our patients to be more active, more athletic, and to move freely in their bodies. We believe quality orthopedic care should be accessible to everyone, regardless of insurance status or background. Our team is focused on building a healthcare delivery model that provides high-quality, affordable care for all. We are seeking a detail-oriented Remote Healthcare Virtual Assistant to support our clinical and administrative teams. This role is ideal for someone with experience working within U.S. healthcare systems who thrives in a fast-paced environment and enjoys helping improve patient access to care. Position Summary This position provides remote administrative and operational support to a busy orthopedic practice. The role involves managing patient communications, supporting clinical workflows, and assisting with insurance and documentation processes to help ensure patients receive timely care. Responsibilities • Convert patient voicemails into telephone encounters and route appropriately • Monitor and respond to incoming inbox messages • Assist with FMLA and disability paperwork coordination • Support patient intake coordination and intake management • Assist with prior authorizations and insurance documentation • Enter and manage information within the electronic health record (EHR) • Scribing into electronic health record (EHR) • Communicate with internal clinical and administrative teams to resolve patient needs • Maintain professionalism, accuracy, and confidentiality at all times • Support a high-volume healthcare environment while maintaining attention to detail. Experience • Minimum 2 years experience working with U.S. healthcare systems • Experience with medical administrative tasks such as prior authorizations, inbox management, or intake coordination • Experience using EHR/EMR systems (Epic experience preferred) • Experience communicating with patients or clinical staff Skills • Excellent written and spoken English communication skills • Strong organizational and multitasking abilities • High attention to detail • Ability to work independently in a remote environment • Reliable internet connection and quiet work environment Preferred Background Candidates with one of the following are highly preferred: • Registered Nurse (RN) • Pharmacy background • Medical administrative experience supporting U.S. healthcare practices Schedule • Ability to support U.S. clinic hours Flexible schedule Paid time off

Responsibilities

This role involves providing remote administrative and operational support to a busy orthopedic practice by managing patient communications and supporting clinical workflows. Key tasks include converting voicemails, monitoring inboxes, assisting with paperwork like FMLA and prior authorizations, and entering/scribing data into the EHR.