We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree’s philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities:

• Serve as the first point of contact for IT-related issues and inquiries from hospital staff.
• Provide timely and effective technical support via phone, email, and in-person for hardware, software, and network issues.
• Diagnose and troubleshoot technical issues related to medical devices, computers, printers, and other IT equipment.
• Assist with the installation, configuration, and maintenance of computer systems, software applications, and peripheral devices.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Conduct training sessions for staff on new technologies and software updates.
• Ensure compliance with hospital policies, industry regulations, and best practices regarding data security and patient confidentiality.
• Participate in IT projects, system upgrades, and implementations as needed.
• Stay current with emerging technologies and trends in healthcare IT.

Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field is preferred; equivalent experience will be considered.
• 1-3 years of experience in a help desk or technical support role, preferably in a healthcare setting.
• Strong understanding of computer systems, mobile devices, and other technology used in a hospital environment.Familiarity with electronic health records (EHR) systems and medical software is a plus.
• Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
• Strong communication skills, with the ability to explain technical concepts to non-technical staff.
• Exceptional customer service skills and a patient-centered approach to support.
• Ability to work well under pressure and manage multiple tasks simultaneously.

• Serve as the first point of contact for IT-related issues and inquiries from hospital staff.
• Provide timely and effective technical support via phone, email, and in-person for hardware, software, and network issues.
• Diagnose and troubleshoot technical issues related to medical devices, computers, printers, and other IT equipment.
• Assist with the installation, configuration, and maintenance of computer systems, software applications, and peripheral devices.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Conduct training sessions for staff on new technologies and software updates.
• Ensure compliance with hospital policies, industry regulations, and best practices regarding data security and patient confidentiality.
• Participate in IT projects, system upgrades, and implementations as needed.
• Stay current with emerging technologies and trends in healthcare IT