By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Remote Housing Coordinator - Remote- Per Diem
Monday- Friday 10:00am-7:00pm EST
PRIMARY PURPOSE : To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for all concierge functions and systems.

EDUCATION & LICENSING

High school diploma or GED required.

EXPERIENCE

Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required.

SKILLS & KNOWLEDGE

• Strong knowledge of concierge department systems and processes
• Detailed knowledge of other support departments
• Demonstrated ability to resolve issues and handle conflict
• Detailed knowledge of managed repair strategies and processes
• Demonstrated ability to work with other departments to accomplish objectives
• Strong oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi-lingual English/Spanish a plus.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
• Serves as the point of contact for high net worth clientele.
• Responsible for dispatching and coordinating multiple trades on large jobs with repair plans.
• Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
• Assists with special projects and training of new colleagues on processes and systems.Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.Supports the organization’s quality program(s).