Remote Live Chat Agent at Burjline Builders

Quincy, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

35.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Live Chat Support, Customer Service, Technical Troubleshooting, Written Communication, Typing Skills, Multitasking, Empathy, Problem Solving, Telecommunications Knowledge, Data Entry

Industry

Construction

Description

Job Overview Metrocast Cable Systems is seeking a motivated and customer-focused individual to join our team as a Remote Live Chat Agent. This is a Full-Time, fully remote position where you will be the first point of contact for our valued customers. As a leading provider of digital and telecommunication services, we are committed to delivering exceptional support. The ideal candidate will be an outstanding communicator with a passion for problem-solving and ensuring a positive customer experience with every interaction. Responsibilities • Engage professionally with customers via our live chat platform to resolve their enquiries in a timely and efficient manner. • Provide accurate information regarding our products, services, and billing policies. • Troubleshoot common technical issues related to internet, television, and phone services, guiding customers through step-by-step solutions. • Process service changes, upgrades, and new orders accurately within our systems. • Maintain detailed and precise records of all customer interactions and transactions. • Strive to meet and exceed individual and team performance targets for customer satisfaction and resolution time. • Collaborate with other departments to escalate and resolve more complex customer issues. Qualifications • Proven experience in a customer service or support role, with experience in a live chat or text-based environment being highly advantageous. • Exceptional written communication skills with an excellent grasp of English grammar, spelling, and punctuation. • Strong typing skills, with the ability to manage multiple chat conversations simultaneously without compromising on quality. • A high level of empathy and the ability to maintain a professional and patient tone. • Access to a private, quiet workspace and a reliable, high-speed internet connection. • Self-motivated and able to work independently in a remote setting. • Experience within the telecommunications industry is desirable but not essential. Benefits • A competitive hourly wage of $30 - $35 USD per hour. • The flexibility of a fully remote working arrangement. • A comprehensive initial training programme to ensure you are confident in your role. • Opportunities for career development and progression within a growing organisation. • A supportive and collaborative virtual team environment.

Responsibilities

The agent will engage with customers via live chat to resolve inquiries and troubleshoot technical issues related to internet, TV, and phone services. They are also responsible for processing service changes and maintaining precise records of all customer interactions.