Excellent care at the heart of the community.
Be part of a pioneering new service supporting patients across Sussex through virtual care. Our Remote Monitoring Hub is designed to help patients stay safe at home, reduce hospital admissions, and deliver compassionate care through digital pathways.
About the Role
As a Remote Monitoring Hub Administrator , you’ll be the first point of contact for patients, carers, and healthcare professionals. You’ll play a vital role in managing referrals, coordinating communications, and ensuring the smooth running of our remote monitoring service.
Although the patient monitoring is remote, the hub will be based at Crawley Hospital, where the team will be responsible for the monitoring of patients across Sussex. The Remote Monitoring Hub Operational Service hours are 08:00hrs-20:00hrs, Monday to Sunday, 365 days of the year.
Why Join Us?
Rated “Good” with Outstanding Features – CQC
Flexible working – job sharing, career breaks, parental leave
Real Living Wage Employer
Inclusive culture – thriving staff networks (BAME, LGBT+, Disability)
Stunning Sussex locations – South Downs & coastal communities
Workplace nurseries & wellbeing support
Career development – training, mentorship, and progression

WE’RE SEEKING SOMEONE WITH:

GCSE-level education and strong IT skills (Microsoft Office)
Experience in customer service or healthcare administration
Excellent communication, organisation, and time management
A calm, compassionate approach to sensitive situations
Flexibility to work within a shift pattern
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values — Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence —guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
Please see the attached Job description and person specification for further details regarding this role

Handling calls and referrals with professionalism and empathy
Accurately documenting and triaging patient information
Liaising with clinical teams and external services
Supporting data entry, reporting, and service coordination
Maintaining confidentiality and quality standards
What We’re Looking For