If you’re an IT professional seeking a refreshing change, the team at Facet has an open opportunity for you.
Rather than being treated as just another IT job, imagine being a critical and valued part of a growing business. Facet prioritizes the needs of the team, and we offer the opportunity to NOT be stuck in an office. We actively appreciate and lean on the experience and insight of our team members, fostering an open and honest work environment.
You will have direct access to company ownership — our executive team recognizes the critical importance of your role and actively supports your growth and development within the organization. As you grow with Facet, you’ll be offered a chance to take on new roles and challenges, exploring different technologies, and guiding other team members. And, as a bonus, you’ll share in the success that comes from your hard work and dedication.
At Facet, our primary focus is on supporting our people and partners the best way possible: enabling our staff. Facet has a set of core tenants that have governed the company and our growth since 2014.
· Growth - Clear data insights and models for repeatable success are our keys to growth.
· Over-communicate - We’re only as good as the knowledge we share with others.
· Overanalyze - The data you don’t have is just as important as data you see. We model for success and mind the gap between what expected and unexpected outcomes.
· Peers, Not Peons - Our culture is defined by the partners with which we surround ourselves.
· Leverage Ideas, Not Time - We seek to waste less time by building the future processes of tomorrow. We ceaselessly seek to answer the question: if this was fixed tomorrow, what would it look like?
· Locally Optimize, Globally Innovate - Through data insights and analysis we can find local maximums in performance, but to grow to new heights we must continuously test innovative ideas.
· EXTREME OWNERSHIP - We seek to empower all team members to own their projects and maximize cross-functional skill sets.
The Facet team is seeking a skilled L1 Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software.
This role will involve troubleshooting, diagnosing, and resolving technical issues, as well as providing support for IT infrastructure and network systems. The L1 Technician will also be required to perform onsite visits to resolve technical issues that cannot be addressed remotely. The candidate should have excellent problem-solving skills, strong communication abilities, and a customer-oriented approach.
We understand that everyone’s career path is unique, and you may not have experience with every technology. What we’re looking for are highly competent IT professionals with a solid foundation of core skills and a strong desire to learn and grow.
Key Responsibilities:
· Monitor Helpdesk calls and incoming tickets to provide technical support and troubleshooting for computer systems, hardware, and software.
· Recording user problems and developing internal documentation for technical procedures.
· Install, configure, and maintain computer hardware and software.
· Assist in the maintenance and management of IT infrastructure and network systems.
· Conduct onsite visits to resolve technical issues and provide hands-on support.
· Respond to and resolve helpdesk tickets in a timely manner.
· Collaborate with team members and other departments to ensure effective support and problem resolution.
· Strong written and verbal communication skills.

Requirements:

• Proven experience as a L1 Technician or in a similar role.
• Strong understanding of computer systems, hardware, and software.
• Knowledge of IT infrastructure, network systems, and troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to work independently and make sound decisions.
• Flexibility to travel and perform onsite visits as needed.
• Local to Southern California - see areas below.

These are desired, but not mandatory:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• HDI Desktop Support Technician
• ITIL Foundation
• Cisco Certified Entry Networking Technician (CCENT)
• Apple Certified Mac Technician (ACMT)
• Certified Help Desk Professional (CHDP)

Job Type: Full-time
Salary: $65,000 - $75,000 per year

Benefits:

• Dental Insurance
• Health insurance
• Paid time off

Work Location: Remote in
1. South Bay Beach Cities
2. Inglewood
3. Carson
4. Long Beach
5. Anaheim
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Commute:

• El Segundo, CA 90245 (Required)

Ability to Relocate:

• El Segundo, CA 90245: Relocate before starting work (Required)

Work Location: Hybrid remote in El Segundo, CA 9024

Please refer the Job description for details