At Array Behavioral Care, we provide seamless access to care and solutions for individuals, communities, and organizations – where and when it’s needed most.

WEEKENDS AS NEEDED

At Array Behavioral Care, we are committed to providing individuals with the highest quality and most accessible behavioral health care. Our team of highly trained professionals uses a telehealth platform to connect patients with therapists, psychiatrists, and other mental health specialists.
Position Overview:
We are seeking a highly organized and customer-oriented individual to join our team as a Remote/Office Client/Customer Scheduler. This role will be responsible for scheduling appointments for our clients and managing the scheduling process to ensure a seamless and positive experience for our patients.

Key Responsibilities:

• Interact with clients and assess their scheduling needs via phone, email, or online chat
• Manage and maintain appointment schedules for therapists, psychiatrists, and other mental health professionals
• Ensure the accuracy and completeness of all client information and scheduling details
• Coordinate with the clinic and telehealth specialists to ensure timely and efficient scheduling of appointments
• Handle any rescheduling or cancellations and communicate updates to all parties involved
• Respond to client inquiries and concerns regarding appointments with professionalism and empathy
• Collaborate with our team to develop and implement scheduling procedures and protocols
• Generate and maintain reports related to scheduling and appointment data

Qualifications:

• High School diploma or equivalent, Bachelor’s degree preferred
• Minimum of 2 years of experience in a customer service or scheduling role
• Strong verbal and written communication skills
• Proficient in using scheduling software and web-based applications
• Ability to stay organized, prioritize tasks and work efficiently in a fast-paced environment
• Empathy, patience, and exceptional customer service skills
• Knowledge of behavioral health terminology and scheduling processes is a plus
• Ability to work remotely or in an office setting, with flexibility to adjust to changing work schedules and demands

Why Work With Us:

• Competitive salary and benefits package
• Opportunity to be a part of a growing and innovative company in the behavioral health field
• Work with a team of dedicated and supportive professionals
• Flexible work arrangements including remote and office-based options
• Ongoing training and professional development opportunities

If you have a passion for helping others and possess strong scheduling and customer service skills, we want to hear from you! Submit your application today and become a valuable member of the Array Behavioral Care team.
The pay range for this role is:
28 - 32 USD per hour(Remote (Fort Worth, Texas, US)

• Interact with clients and assess their scheduling needs via phone, email, or online chat
• Manage and maintain appointment schedules for therapists, psychiatrists, and other mental health professionals
• Ensure the accuracy and completeness of all client information and scheduling details
• Coordinate with the clinic and telehealth specialists to ensure timely and efficient scheduling of appointments
• Handle any rescheduling or cancellations and communicate updates to all parties involved
• Respond to client inquiries and concerns regarding appointments with professionalism and empathy
• Collaborate with our team to develop and implement scheduling procedures and protocols
• Generate and maintain reports related to scheduling and appointment dat