Remote or Office Member Service Representative at Rules Cube Inc.

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-Solving, Customer Service, Account Management, CRM Software, Microsoft Office Suite, Team Collaboration, Documentation, Time Management, Positive Attitude

Industry

IT Services and IT Consulting

Description

We are seeking a dedicated and personable Member Service Representative to join our team, either remotely or at our office location. This role plays a vital part in delivering exceptional service to our members, ensuring their needs are met with professionalism and care. If you excel at communication, problem-solving, and building positive relationships, this opportunity offers a rewarding environment to make a meaningful impact. Key Objectives As a Member Service Representative, your primary goal will be to provide timely, accurate, and courteous assistance to members. You will serve as a key point of contact, addressing inquiries, resolving concerns, and supporting members through various service channels. Responsibilities Respond promptly and professionally to member inquiries via phone, email, chat, or in-person. Assist members with account management, product information, and service requests. Identify and resolve member issues efficiently while maintaining a positive experience. Document interactions and maintain accurate records in the customer management system. Collaborate with internal teams to escalate and resolve complex concerns. Stay informed about company products, services, policies, and procedures. Contribute to continuous improvement initiatives by providing member feedback and insights. Qualifications High school diploma or equivalent; associate’s or bachelor’s degree preferred. Proven experience in customer service, member relations, or a related field. Strong communication skills, both verbal and written. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Proficiency with CRM software and Microsoft Office Suite. Problem-solving mindset with a focus on delivering solutions. Comfortable working independently or as part of a team, whether remote or in-office. Benefits Flexible work location: choose to work remotely or from our office. Competitive salary and performance-based incentives. Comprehensive health, dental, and vision insurance options. Generous paid time off and holiday schedule. Opportunities for professional growth and development. Supportive and inclusive workplace culture. ```

Responsibilities

Provide timely and courteous assistance to members, addressing inquiries and resolving concerns. Document interactions and collaborate with internal teams to support members effectively.