We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree’s philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clincal progams rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities:

• Serve as the first point of contact for patients, addressing inquiries, scheduling appointments, and providing information about services and procedures.
• Assist patients in navigating the healthcare system, including coordinating referrals and connecting them with appropriate resources.
• Maintain patient records and ensure all information is accurate and up-to-date in the electronic health record system.
• Provide emotional support and guidance to patients and their families, addressing concerns and facilitating communication with healthcare providers.
• Educate patients on their rights and responsibilities, as well as available healthcare resources and services.
• Collaborate with healthcare teams to ensure a seamless patient experience and effective care delivery.
• Monitor patient feedback and report any issues or concerns to management for resolution.
• Participate in training and development opportunities to enhance skills and stay current with healthcare regulations and best practices.

Qualifications:

• High school diploma or equivalent; additional education in healthcare or related field preferred.
• Previous experience in a patient support or customer service role, preferably within a healthcare setting.
• Strong interpersonal and communication skills, with the ability to interact effectively with patients, families, and healthcare professionals.
• Empathy and a genuine desire to help others, demonstrating a patient-centered approach.
• Proficient in using electronic health record systems and basic computer applications.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.

• Serve as the first point of contact for patients, addressing inquiries, scheduling appointments, and providing information about services and procedures.
• Assist patients in navigating the healthcare system, including coordinating referrals and connecting them with appropriate resources.
• Maintain patient records and ensure all information is accurate and up-to-date in the electronic health record system.
• Provide emotional support and guidance to patients and their families, addressing concerns and facilitating communication with healthcare providers.
• Educate patients on their rights and responsibilities, as well as available healthcare resources and services.
• Collaborate with healthcare teams to ensure a seamless patient experience and effective care delivery.
• Monitor patient feedback and report any issues or concerns to management for resolution.
• Participate in training and development opportunities to enhance skills and stay current with healthcare regulations and best practices