Remote Pharmacy Customer Service Representative ( SC) at Qualfon Philippines Incorporated

, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

14.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Experience, Problem Solving, Multi-tasking, Verbal Communication, Written Communication, Listening Skills, Technical Skills, Basic Math Skills, Self-motivated, Professional Attitude, Fast-paced Environment

Industry

Outsourcing and Offshoring Consulting

Description

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of South Carolina** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in South Carolina. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University program Free access to personal and professional support through the Qualfon care coaches program Medical, dental benefits, vision and life & accident insurance for full-time employees Competitive wages Opportunities to earn additional income through incentives Paid time off Paid Training Employee discounts We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you will be doing: Answer incoming calls and assist customers, pharmacies, and doctor offices. Research information in databases to resolve customer service issues Maintain composure in escalated situations Operate accurately and efficiently in a fast-paced environment Handle multiple responsibilities at one time 100% attendance during training Qualifications At least 1 year of Call Center experience preferred. At least 1 year of work at home experience required. Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance Excellent verbal, written, and listening skills Professional and articulate voice Ability to multi-task in several computer applications at once while holding a conversation with a customer Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Computer savvy and can resolve minor technical issues with minimal assistance Basic math skills required Ability to problem solve At least 18 years of age or older High School Diploma or GED Work at Home Requirements: Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible Operation system – Windows 10 or newer Webcam-Video available The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet Upload speed of 3Mbps; Download speed of 10 Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. 2nd computer monitor or 1 monitor 32" or larger (TV's are compatible). EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.

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Responsibilities

Customer Service Representatives will field inbound calls from customers, pharmacies, and doctor offices regarding patient pharmacy benefits. They will also research information in databases to resolve customer service issues and maintain composure in escalated situations.