JOB SUMMARY

We are seeking a dedicated and customer-oriented Reservation Agent to join our team. The ideal candidate will play a crucial role in managing guest reservations, providing exceptional customer service, and ensuring a seamless experience for all guests. This position requires strong communication skills, attention to detail, and a passion for hospitality.

QUALIFICATIONS

• Previous experience in a hotel or hospitality environment is preferred.
• Strong customer service skills with a focus on guest relations.
• Familiarity with hotel management software is a plus.
• Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights and weekends as required.
• Strong organizational skills with attention to detail.
• A background in hospitality management is advantageous but not mandatory.
  Join our team as a Reservation Agent and contribute to creating memorable experiences for our guests!
  Job Types: Full-time, Part-time
  Pay: $42,080.49 - $50,677.58 per year

Benefits:

• Flexible schedule
• Professional development assistance
• Referral program

People with a criminal record are encouraged to apply
Work Location: Remot

• Manage incoming reservation requests via phone, email, and online platforms.
• Provide accurate information regarding room availability, rates, and hotel services.
• Assist guests with special requests and preferences to enhance their stay.
• Process reservations and cancellations efficiently while maintaining accurate records.
• Collaborate with the front desk team to ensure smooth check-in and check-out processes.
• Handle guest inquiries and resolve any issues promptly to ensure customer satisfaction.
• Conduct night audits as needed to verify the accuracy of daily transactions.
• Maintain an organized system for tracking reservations and guest information.