ABOUT US:

We are the UK’s leading live chat provider for the automotive industry trusted by thousands of dealerships to deliver exceptional customer engagement and lead generation. As a company driven by innovation and results, we are now experiencing rapid growth into new verticals, including Estate Agency.
With the exciting launch of our Reconnect feature, we’re actively seeking passionate and talented individuals to join our growing team. This is a unique opportunity to be part of an innovative product from the ground up, helping to shape its future and make a real impact.

KEY RESPONSIBILITIES:

• Proactively contact lapsed customers to revive interest and re-open sales conversations.
• Follow individual business processes to achieve objectives behind each campaign.
• Strive to exceed individual and team monthly & quarterly targets.
• Consistently meet daily call KPIs, contact rates, and engagement goals.
• Accurately update CRM systems with lead status, conversation notes, and next steps.
• Collaborate with internal teams to ensure client satisfaction.
• Ability to organise and prioritise workload effectively.

REQUIREMENTS OF THE ROLE:

• Minimum 2+ years in a B2C sales role or call centre role.
• Comfortable working independently.
• Autonomous position so self-motivated with a positive attitude essential.
• Proven track record of managing outbound call campaigns or re-engagement initiatives.
• Results driven with a strong focus on achieving and exceeding targets
• Focused, proactive, and self-motivated with excellent time management
• Strong communication and negotiation skills
• Experience working in a fast past environment
• CRM experience preferred
• Automotive or Estate Agency experience preferred