WHAT WE’RE LOOKING FOR

• Customer service experience (phone based experience preferred).
• Confident, friendly communication style.
• Organised and able to manage bookings efficiently.
• Comfortable working independently from home.
• Ideally, knowledge of lash & brow services.
• Must be based in the Gold Coast area for occasional in person requirements.

REMOTE SALON RECEPTIONIST – GOLD COAST (CONTRACTOR ROLE)

Lashed Up & Beauty, a leading lash & brow salon on the northern Gold Coast, is looking for a reliable and professional Remote Salon Receptionist to manage our phone and bookings from home.
This is a contractor role for someone with strong customer service skills, excellent phone manners, and the confidence to enforce salon policies. If you already know a thing or two about eyelash extensions and brow services, even better.

THE ROLE

• Answer incoming calls during salon hours (Mon–Wed & Fri 9am–5pm, Thu 9am–6pm, Sat 9am–5pm).
• Manage our booking system: schedule, rebook, and adjust appointments as needed.
• Follow up on appointment confirmations, late clients, and cancellations.
• Provide accurate information about our services and products.
• Enforce our cancellation and no-show policies politely but firmly.