Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Remote Senior Call Center Representative at TechOp Solutions International

Brownsville, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Analytical Abilities, Detail-Oriented, Adaptability, Multitasking, Written Communication, Verbal Communication, Telephony Systems, CRMs, Microsoft Office Suite, Handling Sensitive Information

Industry

IT Services and IT Consulting

Description

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Recruiter Note: Remote position, but Candidate must reside within Brownsville, TX or cities within Cameron County. Duties: Answer and track incoming calls Prepare and submit accurate, detailed reports in government systems Train and onboard new CSRs Conduct database and open-source research Route and escalate calls appropriately Other duties, as assigned 5+experience in a call center Associates Degree Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite. Experience in handling sensitive information IND123

Responsibilities

The Senior Call Center Representative will answer and track incoming calls, prepare and submit accurate reports, and train new customer service representatives. They will also conduct research and route calls appropriately.