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Remote Senior Call Center Representative at TechOp Solutions International
El Paso, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Analytical Abilities, Service Excellence, Detail-Oriented, Adaptability, Data Inputting, Report Preparation, Database Research, Open-Source Research, Call Escalation, Multitasking, Telephony Systems, CRMs, Microsoft Office Suite, Handling Sensitive Information

Industry

IT Services and IT Consulting

Description
TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Recruiter Note: Remote position, but Candidate must reside within the EL, Paso, TX or nearby cities. Duties: Answer and track incoming calls Prepare and submit accurate, detailed reports in government systems Train and onboard new CSRs Conduct database and open-source research Route and escalate calls appropriately Other duties, as assigned 5+experience in a call center Associates Degree (preferred) Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite. Experience in handling sensitive information IND123 TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
Responsibilities
The role involves supporting client operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Key duties include answering and tracking incoming calls, preparing detailed reports in government systems, and training new Customer Service Representatives.