Remote - Service Dispatch Representative at Qualfon Philippines Incorporated

Post Falls, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

14.5

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Scheduling, Service Request Resolution, Outage Management, Customer Service, Windows Programs, Communication, Problem Solving, Multi-tasking, Time Management, Technical Troubleshooting, Verbal Communication, Written Communication, Listening Skills, Professionalism

Industry

Outsourcing and Offshoring Consulting

Description

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Qualfon is seeking a highly organized and proactive Dispatcher’s to coordinate field operations, manage technician schedules, and ensure timely resolution of service requests and outages. This role is critical to maintaining operational efficiency and delivering exceptional customer service. This is a 100% work from home position. Hourly pay rate - $14.50/hr Monitor technician availability and job queues throughout the day. Assign and track field jobs using dispatch platforms and outage tools. Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments. Communicating ETA’s and Job updates to internal teams and customers. Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs) Collaborate across shifts to ensure smooth handoffs and continuity. *Must live in the State of North Carolina* Qualifications At least 1 year of Call Center experience required. At least 1 year of work at home experience required. Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance Excellent verbal, written, and listening skills Professional and articulate voice Ability to multi-task in several computer applications at once while holding a conversation with a customer Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Computer savvy and can resolve minor technical issues with minimal assistance Basic math skills required Ability to problem solve At least 18 years of age or older High School Diploma or GED Work at Home Requirements: All Equipment Provided Upload speed of 25Mbps; Download speed of 50Mbps The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.50 - USD $14.50 /Hr.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Service Dispatch Representative will coordinate field operations, manage technician schedules, and ensure the timely resolution of service requests and outages using dispatch platforms. This involves monitoring job queues, responding to alarms and escalations, communicating updates, and documenting all job statuses accurately.