At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Trane is seeking a Remote Support Specialist in the Great Lakes Region.
In this role, you will leverage your HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment.
If you have 10+ years of experience working with commercial HVAC equipment and Controls, Trane wants to hear from you!

ADDITIONAL REQUIREMENTS AND ENVIRONMENTAL EXPOSURE:

• Must be able to safely and legally operate a vehicle using a seat belt.
• Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties.
• Must be able to twist the trunk of your body 90 degrees in each direction.
• Must be able to squat and touch the floor with both hands.
• Must be able to reach your hands over your head.
• Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling and climbing ladders. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and/or move up to 40 lbs. and occasionally lift and/or move more than 40 lbs.
• Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less.
• Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal.
• Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet +.
• This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location.

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Controls, Intelligent Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform remote Digital Inspections and perform system optimization. Duties include, but are not limited to, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program. The Remote Support Specialist is part of the Intelligent Services Team and works in collaboration with all other team members as well as customers. Exceptional written and verbal communication skills are critical to the success of the RSS role.