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Remote Travel Customer Representative at PHOENIX GLOBAL FREIGHT GROUP S.A.

Cartago, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Written Communication, Strong Verbal Communication, Customer Service Experience, Highly Organized, Dependable, Detail-Oriented, Comfortable Working Independently, Able to Learn New Systems, Passionate About Travel

Industry

Description

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry. Key Responsibilities Assist clients remotely via email, phone, and messaging platforms Answer travel-related inquiries in a clear, professional, and friendly manner Support itinerary updates, cancellations, changes, and special requests Provide guidance on destinations, travel requirements, and agency procedures Monitor upcoming trips and proactively communicate with clients when needed Resolve issues efficiently while maintaining a positive customer experience Ideal Candidate Strong written and verbal communication skills Customer service experience (travel, hospitality, call center, or support roles preferred) Highly organized, dependable, and detail-oriented Comfortable working independently in a remote environment Able to learn new systems, tools, and processes quickly Passionate about travel and helping others travel with confidence What We Offer 100% remote, work-from-home position Flexible scheduling options Full training and ongoing support Growth opportunities within a travel-focused company Access to travel-related perks and industry discounts Supportive and collaborative remote team environment

Responsibilities

Assist clients remotely with travel-related inquiries and provide trip support. Ensure a smooth and stress-free experience for travelers before, during, and after their trips.