Remote Veterinary Client Support Representative at Resolv.Global

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

5.5

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center Operations, Appointment Scheduling, English Communication, CRM, Problem Solving, Empathetic Communication, Documentation, Remote Work, Healthcare Support, Ticketing Systems, Time Management

Industry

Outsourcing and Offshoring Consulting

Description

Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone? We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience. This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner. If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you. Position Details Remote (Mexico only) Independent Contractor $5.50 USD per hour Paid weekly in arrears Full-time opportunity Paid training Target training start date: June 29, 2026 What You'll Do Handle inbound and outbound customer calls professionally and efficiently Assist pet owners with appointment scheduling, rescheduling, and general inquiries Follow clinic-specific procedures, workflows, and documentation requirements Accurately document customer interactions within CRM and scheduling systems Escalate urgent concerns according to established procedures Maintain a compassionate and professional tone during sensitive customer interactions Support veterinary clinics by providing exceptional customer service experiences Manage multiple systems and tasks while maintaining accuracy and efficiency Meet attendance, productivity, and quality expectations Technical Requirements Applicants must have: Windows 11 computer (Mac not supported) Minimum 16 GB RAM Webcam USB headset with microphone Reliable wired high-speed internet connection Quiet professional workspace Backup power solution strongly preferred Ability to complete a technical verification Applications that do not meet the minimum technical requirements may not be considered. Why Join Us? You'll become part of a team supporting veterinary clinics that make a meaningful difference in the lives of pets and their owners every day. We're looking for dependable professionals who take pride in delivering outstanding customer experiences and who understand the importance of compassion, professionalism, and attention to detail. Application Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Applicants selected to move forward will complete: Application Form Prescreen Questionnaire Video Interview Live interview Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position. Requirements What We're Looking For Must currently reside in Mexico Previous call center or customer service experience Previous remote work experience Excellent English communication skills Clear pronunciation with minimal accent Strong listening and problem-solving skills Ability to follow detailed procedures and workflows Strong attention to detail Professional and empathetic communication style Comfortable handling emotional or sensitive customer conversations Immediate availability preferred Preferred Qualifications Healthcare customer service experience Veterinary industry experience Medical office experience Appointment scheduling experience CRM experience Ticketing system experience Pet ownership or a strong passion for animals

Responsibilities

Handle inbound and outbound calls to assist pet owners with appointment scheduling and general inquiries for veterinary clinics. Document all interactions in CRM systems while maintaining a professional and compassionate tone.