ABOUT US:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers’ homes and lives.

ABOUT YOU

We are looking for a reliable and organised person who is detail-oriented and able to manage tasks efficiently.

You will have strong verbal and written communication skills and be comfortable working in a fast-paced environment, plus:

• GCSE (or equivalent) in Maths and English.
• Flexible and adaptable approach, with the ability to handle a range of tasks and workloads.
• Self-motivated, confident in working independently, as well as being a team player.
• IT literate with proficiency in mainstream software (Excel, Email, Word).
• Committed to achieving the best outcomes for customers, with a focus on delivering excellent service.
• Passionate about providing exceptional service levels and ensuring customer satisfaction.
• Ability to liaise effectively with colleagues, engineers, and customers.

As a key member of our team, you will play an essential role in ensuring that our customers experience seamless service before and after their installation. You will be responsible for liaising with customers post-sale and pre-installation, responding to queries, and providing accurate information in line with our company’s policies and processes.

• Communicate effectively with customers post-sale and pre-installation, via email or live chat (Intercom), ensuring alignment with business policies and processes.
• Provide clear, accurate, and timely information about products and services, with the aim of achieving positive outcomes for customers.
• Demonstrate a compassionate and flexible approach by adapting processes to meet the unique needs of customers requiring additional support.
• Maintain accurate and up-to-date records on the BOXT admin platform to ensure correct documentation for each job.
• Manage and resolve customer emails from the Solar inbox efficiently, ensuring all issues are addressed in a timely manner.
• Ensure all customers receive relevant and timely support, tailored to their specific circumstances.
• Update in-house systems and Excel documentation as necessary, ensuring all information is current and accurate.
• Build and maintain strong relationships with Engineers to foster improved engagement and collaboration.
• Assist with planning and administrative duties as required to support team operations.