RENEWAL ACCOUNT MANAGER

We are seeking a proactive and results-driven Renewal Account Manager to oversee and manage the renewal process for clients in our existing customer base. The ideal candidate will have a proven track record in renewals management, a deep understanding of the sales cycle, and the ability to build strong relationships with customers.
If you are a results-driven professional who thrives in a fast paced environment we would love to hear from you….

THE SKILLS YOU’LL BRING INCLUDE:

• 2 - 4 years of experience in SaaS renewals with a proven track record of exceeding renewal targetS.
• Fluency in German and English
• Cyber Security industry experience is a plus
• Experience with CRM systems (e.g. Salesforce, Netsuite)
• Demonstrated self-starter, curious, and solution focused
• Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts
• Customer-focused mindset with a commitment to delivering exceptional service
• Detail-oriented and highly organized, with a focus on accuracy and follow-through
• Collaborative team player with the ability to work cross-functionally
• Strong communication & interpersonal skills
  We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
  Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behaviour, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
  

  LI-BK

ABOUT THE ROLE

This role requires an individual with excellent communication skills and a strong understanding of customer needs. You will be expected to analyze customer data, forecast renewal rates, and develop strategies to address potential churn. This role is crucial for driving customer retention and maximizing recurring revenue.