Job Summary

The Renewal Executive is responsible for managing and processing renewals of business licenses, visas, establishment cards, and other government-related documents for clients. The role involves ensuring timely renewals, maintaining compliance with UAE regulations, and providing excellent customer service throughout the renewal process.

Key Responsibilities

• Monitor and manage client renewal schedules.
• Contact clients before renewal due dates and explain the renewal process.
• Collect required documents and information from clients.
• Coordinate with relevant government authorities and free zones for license and visa renewals.
• Prepare and submit renewal applications accurately and on time.
• Follow up on application status and keep clients informed of progress.
• Coordinate with internal departments (Sales, PRO, Finance, and Operations) to ensure smooth processing.
• Generate renewal quotations and invoices in coordination with the Finance team.
• Maintain accurate client records and update the CRM/database.
• Ensure compliance with UAE laws and regulatory requirements.
• Resolve client queries related to renewals and provide timely support.
• Prepare renewal reports and track monthly renewal targets.

Requirements

• Bachelor's degree or equivalent.
• 1–3 years of experience in business setup, corporate services, or document processing in the UAE.
• Good knowledge of UAE mainland, free zone, and immigration renewal procedures.
• Strong communication and customer service skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office and CRM systems.
• Ability to handle multiple renewals while meeting deadlines.

Preferred Skills

• Attention to detail and accuracy.
• Problem-solving and follow-up skills.
• Ability to work in a fast-paced environment.
• Team player with a customer-focused approach.

Key Performance Indicators (KPIs)

• On-time renewal completion rate.
• Client satisfaction and retention.
• Renewal conversion rate.
• Accuracy of documentation.
• Compliance with regulatory requirements.
• Achievement of monthly renewal targets.
• Work Location: In person