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Renewal Manager at MURAL
Remote, Tasmania, Australia -
Full Time

Start Date

Immediate

Expiry Date

28 Sep, 25

Salary

0.0

Posted On

29 Jun, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Manage and oversee the renewal process for existing customers, ensuring timely and accurate renewals
  • Proactively engage with customers prior to contract expiration to discuss renewal options and address any concerns
  • Prepare and present renewal proposals and agreements
  • Maximize customer retention, ensuring customers are on the right pricing, packaging, and service model
  • Provide exceptional customer service and support, addressing any issues or questions related to renewals
  • Act as a liaison between customers and internal teams to resolve any issues that may impact renewal decisions
  • Maintain accurate records of renewal activities, customer interactions, and contract details in the CRM system
  • Provide regular reports on renewal status, renewal rates, and potential risks to management
  • Accurately forecasting renewal performance on a monthly, quarterly, and annual basis
  • Work closely with the customer success, sales, and finance teams to ensure alignment and a seamless renewal process
  • Participate in team meetings and contribute to the development of strategies to improve customer retention and satisfaction