Renewal Manager at Red Points

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Sales Experience, Account Management, Communication Skills, Negotiation Skills, Customer Relationship Management, Data Analysis, Problem-Solving Skills, Customer Focus, Teamwork, Organization, Attention to Detail

Industry

Software Development

Description

Company Description What's Red Points all about? Red Points is the most widely used solution to fight fakes online. Over 1.300 companies rely on our Digital Risk Protection AI platform to fight counterfeits, piracy, impersonation, and distribution abuse. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution. Be part of the change: join us on our mission to make the Internet a safer place! Job Description Guarantee the right Admin work to provoke on time a successful renewal. Knowing, writing and improving all process Order to Renewal Manage and oversee the subscription renewal process for Software as a Service (SaaS) to ensure customer retention and revenue growth. Develop effective renewal strategies, including proactive identification of upselling and cross-selling opportunities. Collaborate with sales and customer success teams to understand customer needs and concerns, ensuring successful renewals. Conduct data analysis and track key metrics related to SaaS renewal to identify trends, areas for improvement, and growth opportunities. Maintain clear and effective communication with customers throughout the renewal process, providing assistance and resolving any issues or concerns they may have. Managing monthly invoicing and monitoring customer payments, ensuring accuracy and timely collection. Prepares detailed reports on billing and collections to support financial analysis and decision-making. Qualifications Hard Skills Excellent analytical skills and the ability to interpret data and performance metrics. Previous experience in sales, account management, or similar roles in the SaaS industry. Strong communication and negotiation skills, with the ability to build strong relationships with customers. Results-oriented with the ability to work independently as well as part of a team. Deep understanding of the pricing and knowledge of the benefits and features of SaaS software. Ability to manage proper priorities in a dynamic and fast-paced environment. Experience using customer relationship management (CRM) tools and data analysis software is desirable. Soft Skills Ability to influence and motivate others. Adaptability and the ability to work under pressure in a changing environment. Empathy and the ability to understand customer needs and concerns. Problem-solving skills. Customer-focused with a commitment to customer satisfaction. Teamwork and effective collaboration with diverse teams and stakeholders. Organization and attention to detail to effectively manage the renewal process and maintain accurate records. Additional Information What we offer A friendly, diverse, and international team. You’ll have top-notch Private Health Insurance, fully covered by the company. 23 working days of holidays per year, plus the local public holidays. Indefinite Contract. Fridays we have reduced working hours. And every weekday during August. Tax relief/ ¨Retribución Flexible¨ will also be available for you. We offer a discount with the amazing DIR gyms! We have a Referral policy with a very sweet Bonus scheme. We have a hybrid model, with a flexible start time. At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals. We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new! We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status. If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates.

Responsibilities

Manage and oversee the subscription renewal process for SaaS to ensure customer retention and revenue growth. Develop effective renewal strategies and maintain clear communication with customers throughout the renewal process.