KNOWLEDGE, SKILLS & ABILITIES

• Ability to work in a fast paced environment
• Knowledge of Microsoft Excel and Outlook
• Knowledge of a CRM system
• Ability to learn and apply strong product knowledge
• Ability to effectively communicate both verbally and in writing
• Organizational and time management skills
• Ability to build strong customer relationships and delivering a best-in-class customer experience

QUALIFICATIONS

• Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
• Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
• Works within an established customer and territory.
• Identifies lead generation opportunities to expand territory and drive upsells.
• Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
• Provides accurate monthly/quarterly sales forecasts.
• Builds and maintains a positive relationship with customers.
• Works with other teams such as Sales Operations to ensure customer requirements are met.
  The Renewal Sales Representative is responsible for contacting and
  building relationships with existing customers to secure a license/product
  renewal. Responsible for providing sales forecasts, obtaining quotes,
  performing customer research online and updating/maintaining records in
  the customer relationship management (CRM) system.
  2+ years applicable experience and demonstrated success/knowledge

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.

Please refer the Job description for details