As a Renewal Representative you will be responsible for contacting and building relationships with existing customers to secure a license/product renewal. Responsible for providing sales forecasts, obtaining quotes, performing customer research online and updating/maintaining records in the customer relationship management (CRM) system.

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.

• Achieve quota by ensuring license/product renewal accuracy and cross functional entitlement for customer support.
• Provide product renewal date and pricing details to the customer in advance to ensure timely renewal.
• Work within an established territory within the EMEA region with both customer and partners.
• Analyze customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
• Build and maintains a positive relationship with customers and internal teams.
• Work with other teams such as Sales Operations to ensure customer requirements are met.