Renewal Specialist at CyberArk

Newton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Negotiation, Account Management, Sales Forecasting, Customer Relationship Management, SaaS Renewals, Revenue Protection, Executive Communication, Quote-to-Close Process, Cross-selling, Upselling, SFDC, CPQ, G-Suite, Tableau, Channel Management, Risk Mitigation

Industry

Computer and Network Security

Description

Company Description About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s AI-powered Identity Security Platform applies intelligent privilege controls to every identity with continuous threat prevention, detection and response across the identity lifecycle. With Identity Security, organizations can reduce operational and security risks by enabling zero trust and least privilege with complete visibility, empowering all users and identities, including workforce, IT, developers and machines, to securely access any resource, located anywhere, from everywhere. Learn more at cyberark.com. Copyright © 2026 CyberArk Software. All Rights Reserved. All other brand names, product names, or trademarks belong to their respective holders. Job Description Alongside CyberArk broader Sales and Customer Success teams, our Renewal Managers are playing a critical role in CyberArks customer CARE (Close, Adopt, Renew, Expand) strategy. As such, CyberArk is looking for Renewal Managers who are motivated, collaborative and process-oriented individuals to secure up-for-renewal dollars and identify possible expansion opportunities. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach. Responsibilities: Protect and Grow Annual Recurring Revenue (ARR) for the growing subscription and SaaS customer base by securing renewal contracts before expiration with standard price uplifts. Engage customers in conversations to understand budgets, key stakeholders, approval processes and timelines. Understand customer needs and demonstrate account management capabilities to bring renewal to closure. Responsible for managing quote to close process for all renewals within an assigned territory. Accurately review, prepare and present renewal sales quotes, at least 90 days in advance of expiration. Accurate quarterly forecasting. Effectively defend against competitive pressures, within perpetual and SaaS environments, and help drive upsell/cross-sell and uncover additional expansion opportunities at the time of renewal. Partner closely with Customer Success to understand the health status of customers and drive adoption. Identify potential renewal risks by monitoring customer adoption and health status, and collaborate with internal teams to develop and execute mitigation plans. Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling and multi-year options related to subscription renewals Provide Management and Renewals Operation Team with regular and accurate updates on renewal contract statuses and customer escalation requests when needed. Proficiency in navigating and nurturing Distribution and Channel relationships Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests to bring renewals to closure. Meet and exceed annual and quarterly renewal rate goals. Qualifications 5+ years of experience with software/subscription renewals - experience in SaaS environments a plus. Demonstrate executive presence and the ability to effectively present to and communicate with customers at the executive level. Proficiency in contract negotiations and a consistent track record of quota achievement Excellent organizational and time-management skills. Smart, bold and humble attitude with a continuous improvement approach to align with Palo Alto Networks values. Excellent customer management skills; including sales, account management, and customer service. Ability to identify areas of process improvement and efficiency. Proficiency in SFDC, CPQ, G-Suite and Tableau is preferred.

Responsibilities

The Renewal Specialist is responsible for protecting and growing Annual Recurring Revenue by securing subscription and SaaS renewal contracts. They manage the end-to-end quote-to-close process and collaborate with Customer Success teams to identify expansion opportunities and mitigate renewal risks.