OVERVIEW

At NetApp, we have a history of helping customers turn challenges into business opportunities. As part of our sales organization, your role will require a strategic blend of technical acumen and charismatic client engagement, ensuring that every partnership is nurtured towards it maximum potential. As a pivotal link between NetApp and our clients, your contributions will directly influence the growth and direction of our department, making a lasting impact on the organization’s success. This is more than a job—it’s a chance to be part of a team that values innovation, supports professional growth, and celebrates shared victories.

JOB SUMMARY

We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.
You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

JOB REQUIREMENTS

• A minimum of 5 year in customer-facing or customer service role. Experience operating in a sales environment
• Fluent in English & German (C1-C2 level) with strong communication and negotiation skills.
• Familiarity with CRM software (e.g. Salesforce), MS Office
• Demonstrated aptitude to Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.
• Leadership qualities and experience mentoring and guiding colleagues.
• Detail-oriented with good organisational skills
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive and customer-centric approach
  At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

• Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
• Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
• Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
• Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
• Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
• Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
• Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
• Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.