Renewals Account Manager, Associate - French speaking

at  Progress

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewals Account Manager, Associate - French speaking and help us do what we do best: propelling business forward.
In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of some of our enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

WHAT WE OFFER IN RETURN IS THE OPPORTUNITY TO EXPERIENCE A GREAT COMPANY CULTURE WITH WONDERFUL COLLEAGUES TO LEARN FROM AND COLLABORATE WITH AND ALSO TO ENJOY:

• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
• Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
• Well-being: A global well-being program focused on physical, mental, and financial health.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

• Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
• Reconcile orders against contract parameters ensuring proper license configurations and pricing
• Prepare quotes and book orders of diverse complexity to ensure proper invoicing
• Manage pipeline by tracking all customer activity, from prospect to deal closure
• Maintain an updated sales forecast in SalesForce.com
• Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
• Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction