Job Description: Renewals Associate Overview
Based out of Manila, the Renewals Associate’s will be a critical team to ensures the seamless execution of customer renewals. Serving as the backbone of the renewal lifecycle; accuracy of contracts and client access, highlighting key areas of interest including, but not limited to: discount, discrepancies, opportunity and risk. Collaboration will be key, working with the client facing renewals team and sales operations. This is non-client-facing role to ensure timely and accurate renewals: success in this role requires meticulous attention to detail, an analytical mindset, and a proactive approach, it will require using our multiple internal client systems to help identify the ‘single source of truth’ to align with our client and contract CRM Salesforce.

QUALIFICATIONS/EDUCATION & SKILLS

• Experience: 1-2+ years in a Sales / Revenue Operations, or Renewal-focused role within a SaaS (Software as a Service) organization.
• Technical Proficiency: Advanced skills with Salesforce and CPQ.
• Detail-Oriented: Exceptional attention to detail with a proven track record of maintaining high accuracy in managing data and documentation.
• Analytical Skills: Ability to interpret data, generate insights, and provide actionable recommendations to Renewals team.
• Process Expertise: Familiarity with legal and procurement workflows, including POs, invoicing, and contract management.
• Collaborative Mindset: Proven ability to work cross-functionally with Renewals team, Account Management, Finance and Legal, to achieve shared goals.
• Customer-Centric Focus: Passion for delivering operational support that drives customer satisfaction and retention.
• SaaS Expertise: Understanding of subscription-based revenue models and SaaS-specific metrics is a strong plus.

• Manage Renewal Pipelines: Prepare and process renewal quotes, pricing configurations, and amendments, ensuring all records are up to date in Salesforce.
• Operational Excellence: Partner with Billing, Finance, and Renewals team to address contract adjustments, and resolve pricing inquiries efficiently.
• Support Renewals Team: Collaborate with Renewals Manager to provide accurate data, pricing details, and documentation to facilitate smooth customer renewals.
• Risk Mitigation: Identify potential roadblocks, such as at-risk accounts or delayed approvals, and communicate actionable insights to the Renewals team and Management.
• Compliance and Accuracy: Ensure adherence to company policies, pricing guidelines, and discount structures while maintaining accuracy for all renewal activities.
• Data Analysis and Insights: Leverage renewal data to provide actionable recommendations and identify opportunities for growth or efficiency improvements.
• Reporting and Documentation: Maintain detailed records of renewal terms, customer-specific requirements, and renewal timelines to ensure seamless handoffs and visibility across teams.