Required Capabilities:

• Degree in accounting, finance, business, or related discipline, or significant related work history
• Detail-oriented and able to work with contracts, pricing, and data accurately
• Self-organized, autonomous, and motivated to succeed
• Excellent time management and organizational skills
• Resilient, determined, and a believer in our mission
• A genuine believer in diversity and fairness
• An excellent communicator, both in writing and conversation
• Able to quickly build rapport with people from diverse backgrounds, at all levels of seniority
• Ability to remain focused and flexible during rapid growth
• Proactive thinking with a ‘can do’ attitude
• A proactive, organized, and collaborative approach
• Willing to work in a team environment effectivel

Desired Capabilities:

• Salesforce testing or testing of other SaaS application

ROLE PURPOSE:

The Renewals Coordinator is responsible for the back-end operations of customer accounts including renewals, add-on orders, customer information capture, and billing details. They will also be pivotal to ad-hoc customer projects to ensure retention.

KEY RESPONSIBILITIES/ACCOUNTABILITIES:

• Coordinating renewal paperwork
• Monitoring upcoming renewals and coordinating with customers and procurement teams to ensure on-time renewal
• Creating quotes and coordinating signatures to close renewals
• Ensuring accurate customer product license creation, activation, and deactivation, per contracted products
• Being the first line of contact for customers for account-related items
• Updating Salesforce records consistently and accurately
• Partnering with Customer Success Managers, Account Executives, and Finance to address customer needs

Required Capabilities:

• Degree in accounting, finance, business, or related discipline, or significant related work history
• Detail-oriented and able to work with contracts, pricing, and data accurately
• Self-organized, autonomous, and motivated to succeed
• Excellent time management and organizational skills
• Resilient, determined, and a believer in our mission
• A genuine believer in diversity and fairness
• An excellent communicator, both in writing and conversation
• Able to quickly build rapport with people from diverse backgrounds, at all levels of seniority
• Ability to remain focused and flexible during rapid growth
• Proactive thinking with a ‘can do’ attitude
• A proactive, organized, and collaborative approach
• Willing to work in a team environment effectively

Desired Capabilities:

• Salesforce testing or testing of other SaaS applications