Renewals Desk Manager

at  Benevity

MEET BENEVITY

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
Benevity is looking for a passionate, driven Manager, Renewals Desk with a track record of success managing renewal strategy evolution, operations, optimization, and scale.
The Manager, Renewals Desk plays a critical role in optimizing existing client revenue for the Expand teams. This function will be responsible for driving the evolution of Benevity’s renewal motion across processes, reporting, systems, and management. This leader will support the expansion sales representatives on contract review, quote pricing, and order processing.

Examples of challenges to be addressed includes:

• Accelerate improvements for quote generation including process for user based pricing; this will include driving a cross functional effort with product and finance to automate and could include standing up a quote creation resource team
• Comprehensive data and reporting on both current state of renewal contracts and managing to future state targets inclusive of renewal quality metrics across: Multi year renewals, Favorable Terms, PreNegotiated Price Lift
• Lead and facilitate the analysis and execution of existing clients to new Pricing and Packaging

If meaningful work where you can have an impact and help clients change the world sounds like an exciting adventure, then Benevity is the place for you!

WHAT YOU’LL DO:

• Lead the Renewals Desk: Establish and manage a dedicated Renewals Desk to streamline and automate the renewal process
• Optimize Renewal Processes: Identify and implement process improvements, including automation, to increase efficiency and reduce errors
• Enhance Renewal Quality: Ensure consistent application of best practices, accurate quoting, and adherence to policies and procedures
• Drive Renewal Success: Proactively identify renewal risks, implement effective retention strategies, and deliver exceptional customer experiences
• Free Up Sales Capacity: Offload routine renewal tasks to the Renewals Desk, allowing sales representatives to focus on strategic initiatives and high-value opportunities
• Collaborate Cross-Functionally: Work closely with sales, finance, legal, and product teams to align on deal structures, pricing, and contract terms
• Analyze and Report: Monitor key metrics, analyze trends, and provide insights to inform strategic decisions and improve performance

SPECIFIC RESPONSIBILITIES:

• Deal Structuring: Collaborate with cross-functional teams to structure complex deals, ensuring they are both competitive and aligned with company objectives. Provide guidance on pricing, discounts, contract length, and contractual terms
• Price Modeling: Develop and maintain accurate pricing models to support effective deal structuring and negotiations
• Data-Driven Insights: Utilize data analytics to identify trends, optimize pricing strategies, and inform decision-making
• Renewal Timeliness: Oversee the timely generation of quotes and invoices, ensuring timely renewals and minimizing revenue leakage
• Sales Support: Act as the primary point of contact for the sales team, providing support on pricing, quotes, contract terms, and deal configurations
• Cross-Functional Coordination: Facilitate collaboration between revenue operations, finance, legal, and product teams to ensure alignment and efficient deal execution
• Policy and Compliance: Ensure adherence to company policies, legal requirements, and revenue recognition standards. Maintain and update the sales playbook to reflect the latest guidelines
• Reporting and Analysis: Monitor key metrics, analyze trends, and provide actionable insights to drive continuous improvement
• Training and Enablement: Provide ongoing training and support to the sales team on deal desk processes, tools, and best practices. Develop and maintain educational materials to enhance their skills and knowledge

DISCOVER YOUR PURPOSE AT WORK

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up … If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.