Renewals Lead at ParentSquare

, , United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

80000.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Renewals, Account Management, Contracts, Customer Lifecycle, Communication, Relationship Building, Attention to Detail, Organizational Skills, Cross-Functional Collaboration, CRM Systems, ERP Systems, Pricing Strategies, Contract Management, Customer Success, Sales, Legal

Industry

Education Administration Programs

Description

Who We’re Looking for ParentSquare is seeking a highly organized and customer-focused Renewals Lead to own the full lifecycle of customer renewals and contract management. This individual will be responsible for driving timely, accurate, and seamless renewals while serving as a trusted partner to both customers and internal teams. The ideal candidate is detailed-oriented, proactive, and comfortable managing contracts, pricing, and cross-functional collaboration in a fast-paced environment. This role will include: Own the full renewal lifecycle from initial outreach to final contract execution. Serve as the primary point of contact for customer inquiries regarding their renewals, contracts, and account status, providing prompt and accurate information to build trust. Oversee all aspects of contract management with customers, including calculating prorations, adjusting terms, and ensuring all renewal contracts are accurate before securing timely signatures. Manage and optimize renewal pricing for customers by applying pricing programs, consortium agreements, and other negotiated terms. Complete vendor forms and registrations, and manage all customer contracts by serving as a liaison with legal, security, and other internal teams to ensure all documentation is accurate, compliant, and submitted efficiently. Collaborate closely with internal teams like Sales and Customer Success to address client issues, resolve escalations, and deliver a seamless experience. Our ideal candidate will have the following: 3-5 years of experience in renewals, account management, contracts, or related function. Strong background in account management with a proven ability to maintain and grow relationships. Knowledge of contract management process, pricing strategies, and customer lifecycle best practices. Excellent communication and relationship-building skills, with the ability to manage multiple stakeholders. High attention to detail and organizational skills with a proven ability to manage completing priorities. Experience working cross-functionally with Sales, Legal, Security, and Finance teams. Proficiency in CRM and ERP systems (Hubspot, NetSuite, Maxio). The perks of working for us are great! You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide Employer-paid health insurance (including dependent coverage) Employer-match 401K retirement savings program from day 1 of employment Stock options Paid Family Leave Health + wellness reimbursements Generous PTO 15 paid holidays, including your birthday! As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The salary range for this role will be paid at $70,000 to $80,000 annually, DOE.

Responsibilities

The Renewals Lead will own the full lifecycle of customer renewals and contract management, ensuring timely and accurate renewals. This role involves serving as the primary point of contact for customer inquiries and collaborating with internal teams to deliver a seamless experience.