In this role, you will be working in Veson Nautical’s Data Intelligence division. The Data Intelligence division combines the leading VesselsValue, Q88 and Oceanbolt brands into a World leading suite of online, analytical and regulatory products for the commercial Maritime sector.
We are seeking a highly organized and motivated individual to join our Renewals team within the Data Intelligence business unit. The Renewals Manager is an individual contributor and plays a critical role in driving customer retention by managing contract renewals for existing customers and creating upsell opportunities.
This customer-facing role oversees the auto-renewal and auto-uplift processes and requires strong negotiation and objection-handling skills. You will work closely with the Account Management, Sales, and Finance teams to address customer risks, identify growth opportunities, and ensure a seamless renewal experience.
This role is essential to our strategy of building long-term business relationships with customers, improving renewal rates, and minimizing churn through effective customer engagement and relationship management.

WHAT YOU’LL BRING

• Minimum 3 years related sales or customer experience (examples Account Management, Renewals Manager, Customer Success)
• Experience in client-facing, pre- or post-sales roles, particularly in a SaaS or Data environment
• Experienced in driving renewals with predictability and delivering to targeted gross retention rates
• Understanding subscription-based revenue models and customer lifecycle, ideally with Data and/or SaaS offerings
• Experience in the maritime industry preferred, but not essential
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Exceptional relationship-building, with the ability to engage with client at all levels of an organization
  We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. While we try to be thorough with our job descriptions, not everything about you as a candidate can be condensed into a list of bullet points.

• Maximise customer retention rates through effective sales techniques over the phone, video and email while also minimising customer churn and contraction.
• Ensure renewals are processed accurately and in a timely manner, addressing any obstacles to renewal, such as billing issues etc
• Manage contract negotiation, including negotiating terms, pricing, and contract details as needed to close renewals in alignment with company policies
• Maintain accurate records of renewals, forecasts, and pipeline activity in CRM systems (Salesforce)
• Protect existing revenue streams, identify opportunities and risks by proactively assessing customer health to mitigate churn and downsell risk
• Liaise with customers to ensure POs and Order Forms are accurately completed to allow for internal deal process
• Manage renewal strategy with focus of demonstrating value, mitigating risk and converting expansion opportunities to maximise gross and net revenue retention
• Meet or exceed Individual/Team Sales Quotas – Quarterly/Annually