Renewals Specialist - REMOTE at Jobgether

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Business Administration, Banking, Finance, Attention To Detail, Communication Skills, Interpersonal Skills, Time Management, Organizational Skills, Self-Starter, Software Navigation, Contract Management, Salesforce, Client Relations, Upselling, Renewal Processes

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Renewals Specialist. In this role, you will be crucial in managing and securing subscription renewals for existing client accounts. Working collaboratively with various teams, you will ensure that contracts are processed efficiently and that our clients receive the utmost support. Your contributions will significantly impact client satisfaction and retention, helping to foster strong relationships between clients and our services. The ideal candidate will thrive in a dynamic remote environment, demonstrating a detail-oriented approach while managing multiple responsibilities. \n Accountabilities Prepare renewal quotes for contracts in your pipeline 120 days prior to expiration and submit to clients. Manage agreements efficiently and accurately from start to finish, including logging and updating the contract management system. Review and complete action items on the Salesforce dashboard in a timely manner. Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal. Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate. Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary. Identify upsell and expansion leads in client account reviews and log them accurately in Salesforce. Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals. Validate client entitlements and other contract attributes. Ensure accurate post-signature processing of orders as they are received. Requirements Early in career. Fluency in Spanish and English is required. Background in Customer Service, Business Administration, Banking, or Finance is preferred. Attention to detail is essential. Exceptional written and verbal communication skills. Ability to interact comfortably with all levels of a professional organization. Outstanding interpersonal skills and customer service abilities. Ability to thrive in a performance-managed environment. Strong ability to navigate multiple software platforms. Strong time management and organizational skills. Self-starter with the desire to succeed in a fast-paced environment. Benefits Remote-first work culture, offering flexibility in work location. Opportunities for professional growth and development. Engagement in diverse and inclusive teams. Access to Employee Resource Groups promoting diverse voices. Interactive sessions with leadership to discuss important issues. Wellness and community-focused initiatives. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Responsibilities

The Renewals Specialist will manage and secure subscription renewals for existing client accounts, ensuring contracts are processed efficiently. This role involves collaborating with various teams to enhance client satisfaction and retention.