Renewals Specialist - SaaS (Hybrid) at Riskonnect

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Facing Experience, SaaS, Sales Support, Operations, Sales, Negotiation, Salesforce CRM, Excel, Google Sheets, Communication, Organizational Skills, Attention To Detail, Process Orientation, Forecasting, Customer Health Monitoring, Upsell/Cross-sell Identification

Industry

Software Development

Description

WHY JOIN US? We explore ways to deliver new value, foster creativity and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly an collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do. #pioneer #spark #focus #community THE OPPORTUNITY The Renewal Specialist is responsible for managing a portfolio of standard and mid-complexity renewals. This role ensures timely execution, accurate forecasting, and a seamless customer experience. The Renewal Specialist partners with CSMs, Sales Ops, and Finance to drive consistent renewal outcomes, while also surfacing opportunities for expansion to Sales. PRIMARY RESPONSIBILITIES * Manage assigned portfolio of customer renewals through end-to-end cycle. * Prepare, send, and track renewal proposals and agreements. * Maintain accurate renewal pipeline and forecast data in Salesforce. * Collaborate with CSMs to monitor customer health and risks to renewal. * Ensure timely execution of contracts with attention to detail and compliance. * Support process improvements and adoption of renewal tools. * Identify potential upsell/cross-sell opportunities and notify Sales teams. ESSENTIAL SKILLS & ABILITIES * 2–4 years of customer-facing experience in SaaS, sales support, or operations. * Foundational sales and negotiation skills. * Proficiency with Salesforce CRM and Excel/Google Sheets. * Excellent communication and organizational skills. * Ability to handle multiple renewals simultaneously. * Strong attention to detail and process orientation. * Customer-first mindset with collaborative working style. * Eagerness to learn and grow in commercial and negotiation skills. WHY BE A PART OF OUR TEAM? * At Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to help organizations manage risk with confidence. You’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their complex risk challenges through cutting-edge technology and world-class service. Our culture of excellence has earned us consistent recognition, including: • Best and Brightest Companies to Work For (Nationwide) – 6 years • Best and Brightest Elite Award Winner – 1 year • Business Insurance Best Places to Work – 2 years • Great Place to Work® Certified – United Kingdom – 2 years • Great Place to Work® Certified – India – 1 year We’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us. If you read this and thought “I can do this!” then please submit your qualifications and apply directly at Riskonnect.com/company/careers/ To more about Life at Riskonnect, visit us at: https://www.linkedin.com/company/riskonnectinc/life/7318baae-83b3-4b50-b1e4- 4e999d2caeee/?viewAsMember=true Riskonnect is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. NO AGENCIES PLEASE

Responsibilities

The Renewal Specialist manages the end-to-end cycle for an assigned portfolio of customer renewals, ensuring timely execution, accurate forecasting, and a seamless customer experience. This involves preparing and tracking proposals, maintaining pipeline data in Salesforce, and collaborating with CSMs to monitor customer health.