Renewals Specialist – Hull
Salary: £50,000 OTE
Job Type: Full-time
We have a new job vacancy for a Renewals Sepcialist in Hull for my client’s main dealership. Join a Premium Brand at an Award-Winning Dealership. We’re recruiting for a Renewals Specialist to join an exisiting team in Hull. This is a fantastic opportunity to work with a brand that’s more popular than ever, in a dealership known for its excellence. You’ll be supported with the tools and resources you need to succeed — all we ask is that you bring the drive and commitment.
Renewals Specialist Role
This is a dual-focused role, split 50/50 between outbound customer contact and in-showroom engagement. You’ll be responsible for maximising renewals and enhancing customer retention using dealer management system and key software tools.

Key Responsibilities

• Contacting customers by phone to discuss renewal opportunities and book appointments
• Delivering a VIP experience in the showroom, assessing customer needs and building rapport
• Maintaining accurate records of renewal activity including prospects, appointments, and conversions
• Adhering to company and manufacturer policies and procedures

What We’re Looking For

• Confident communicator with experience in outbound customer contact
• Background in call centres or sales environments is advantageous
• Strong interpersonal skills and the ability to build authentic relationships
• Passion for the automotive industry and delivering exceptional customer service
• A-Level or equivalent education (preferred)

Benefits

• Commission pay
• Company pension
• Cycle to work scheme
• Referral programme
• Sick pay

Octane Recruitment
Consultant –Jordan O’Connor

• Contacting customers by phone to discuss renewal opportunities and book appointments
• Delivering a VIP experience in the showroom, assessing customer needs and building rapport
• Maintaining accurate records of renewal activity including prospects, appointments, and conversions
• Adhering to company and manufacturer policies and procedure