Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking a detail-oriented and analytical Renewals Subscription Analytics Manager to support the renewal sales process by ensuring contract accuracy, entitlement compliance, and seamless transitions into new subscription terms. This role acts as a critical partner to Renewals, Sales, Customer Success, and Deal Desk teams, ensuring that every renewal is structured correctly, aligns with licensing agreements, and meets ServiceNow policies including that customers renew in compliance at the beginning or the new term.

EXPERIENCE REQUIRED:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 3+ years of experience in renewals operations, SaaS contract management, licensing compliance, or customer account support, preferably in an enterprise software environment.
• Strong understanding of SaaS subscription models, renewal workflows, and entitlement structures, with experience ensuring compliance with contract terms.
• Proven track record of managing renewal processes, including validation of quotes, contract reviews, and identifying compliance gaps before execution.
• Advanced proficiency in CRM tools, BI tools for tracking renewals, analyzing usage data, and generating compliance reports.
• Experience collaborating with Renewals, Sales, Customer Success, Deal Desk, and Finance teams to align on contract entitlements and drive renewal accuracy.
• Strong verbal and written communication skills, with the ability to present complex licensing and compliance findings to internal stakeholders and customers.
• Detail-oriented and analytical problem solver, capable of identifying contract discrepancies, entitlement risks, and opportunities for revenue optimization.
• Experience with process improvement and automation, leveraging AI or data-driven tools to enhance efficiency in renewal and compliance workflows.
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