Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

SKILLS REQUIRED

Ability to interpret MI and drive performance accordingly, appreciating performance is delivered through sales and support teams, balancing the needs of both
Unstoppable ability to deliver sales target
Capability to motivate and inspire
Flexibility, adaptability and the ability to work well under pressure
First class sales, communication and interpersonal skills
Excellent leadership, training and coaching skills and an advocate of the GROW model
Excellent organisation and prioritisation skills and the ability to manage own workload, knowing when to delegate for best results

DIVERSITY AND INCLUSION

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Accountable for renewal revenue performance
Driving team performance through effective leadership of Team Leaders and Advisers alike
Train, coach, mentor and develop the team enabling a culture of accountability and performance
Leading the team to greater levels of performance and client satisfaction
Responsible for implementing contact strategy and ensuring this is evident in calls
Evaluating processes and procedures and creating more efficient ways of working
First stage recruitment of all new team members
Managing behaviour, performance and attendance to ensure the team is appropriately engaged in achieving high levels of performance
Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
Take responsibility for own personal development in terms of understanding the business, regulation and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues