Rent Account Manager NCCHS at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

35412.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rent Account Management, Arrears Management, Welfare Benefits Advice, Tenancy Sustainment, Case Record Maintenance, Repayment Plan Negotiation, Policy Adherence, Legal Process Support, Data Analysis, Report Preparation, Customer Care, Stakeholder Collaboration, Debt Advice, Statutory Compliance, Service Improvement, Vulnerability Support

Industry

Government Administration

Description

Role: Rent Account Manager Contract Type: We have various contract types available: Post 1 - Fixed term contract/secondment opportunity for 6 months Post 2 - Permanent Working Hours: both roles are 37 hours per week, Monday – Friday between the hours of 8:30am – 5:00pm Worker Type: Hybrid Worker Salary: Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four) per annum Location: Harvey Road, NG8 3BB We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role As a Rent Account Manager within Nottingham City Council’s Rent Team, you will play a key role in delivering a fair, supportive and customer‑focused housing income service. You’ll work proactively with tenants to maximise rental income, offering clear advice on rent responsibilities, arrears management and welfare benefits. Building strong, trust‑based relationships, you will support tenants to sustain their tenancies, including those who may be vulnerable or require additional assistance, and you’ll work closely with specialist agencies when needed. In this role, you will manage both current and former rent accounts, agree realistic repayment plans, maintain accurate case records and take appropriate action in line with policy, which may include serving notices or supporting legal processes. You will collaborate with colleagues across Housing Benefits, Social Services and partner organisations to develop effective solutions to arrears issues. You’ll also contribute to service improvement by analysing performance data, preparing reports, sharing good practice and helping shape the ongoing development of the Rent Service. This role offers the opportunity to make a meaningful difference to tenants’ lives while helping ensure high‑quality, sustainable income management across Nottingham City Council Housing Services. About You The ideal candidate will have: 1. Act as an expert resource for all rent-related matters for the Nottingham City Council Housing Services (NCCHS). 2. Ensure tenancies are sustained by providing support and advice to vulnerable tenants or those identified with a support need and referral to specialist agencies where appropriate. 3. Review all accounts, taking action in accordance with current policy and procedures, including debt advice and repayment agreements. 4. Ensure that legal, statutory, and any other relevant provision governing or affecting the service area are strictly observed. 5. To work in partnership with internal and external partners such as Housing Benefits, DWP, Social Servies, and other statutory and voluntary agencies in order to implement solutions to arrears problems. 6. Demonstrate and promote excellent standards of customer care in the context of NCCHS’ Mission, Vision and Values, to uphold the NCC’s Equality, Diversity and Inclusion strategy and objectives and to participate in training activities necessary to your post. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/12wb2mwt/jd-rent-account-manager.pdf] Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ncchousing.org.uk%2Fai-guidance&data=05%7C02%7CNatalia.Garbowska%40nottinghamcity.gov.uk%7C53d4bfdf662b4c69284908de58e7de29%7Caa3611bd13ac47ac820700fb9ea44ede%7C0%7C0%7C639045950089715853%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=03FM4%2FrNStcgcXhv9CXF6IWWo1R%2FuL%2BCf80l5yhQVCE%3D&reserved=0]. Closing Date: 26th March 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview Date: 9 & 10 April Please note this is subject to change. If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk [recruitment@nottinghamcity.gov.uk] If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support [http://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

The Rent Account Manager will proactively work with tenants to maximize rental income by offering advice on rent responsibilities, arrears management, and welfare benefits, while supporting tenancy sustainment, especially for vulnerable individuals. This role involves managing current and former rent accounts, agreeing on repayment plans, maintaining accurate records, and collaborating with internal and external agencies to resolve arrears issues.