RENT MANAGEMENT ADVISOR

Job description
Full Time / 37 Hours Per Week / Permanent
Play a key role in making a difference to the lives of thousands of tenants in Leicester.
Join our Income Management Team as a Rent Management Advisor, within the Housing Division. The team is large and work within a highly pressurised environment. We maximise the rental income for the authority by supporting customers affected by the Welfare Reform and introduction of Universal Credit to help sustain their Council tenancies.
This is a full-time, permanent working 37 hours per week from Monday to Friday.

You’ll provide welfare benefit and income maximisation service to support customers and assist them with welfare benefit claims, applications for grants and other benefits that will assist tenancy sustainment. This includes visiting tenants in their own homes and conducting office interviews. You’ll increase customer’s financial capability through education, awareness, and motivation to enable customers to manage their own benefit claims and rent payments. Additionally, you’ll provide a customer focused and responsive service to achieve high standards of customer care and help sustain, support, and maintain tenancies by providing advice and referring vulnerable individuals to appropriate support agencies.