WHAT SKILLS, KNOWLEDGE AND EXPERIENCE DO YOU NEED?

• Willingness to develop knowledge and awareness of related housing regulations/ law.
• Ability to take an assertive yet supportive approach to negotiate successful outcomes for Onward, Contour Property Services, S4B and their customers.
• Demonstrates high levels of motivation and resilience combined with enthusiasm, commitment and a curious, inquisitive approach to challenge and seek continuous improvement.
• Experience of delivering high levels of Customer Service.
• Experience of liaising with external partners.
• Ability to adapt to change to improve performance.
• Competent user of technology with an understanding of its role in communication and driving business success.
• Good understanding of the social, economic, and political context in the neighbourhoods in which we operate.
• Excellent written and oral communications skills, conveying information in a suitable and relevant way.
• IT skills – Microsoft office to Intermediate level.

ESSENTIAL QUALIFICATIONS

• Educated to GCSE standard or equivalent qualification/ experience.

ABOUT THE ROLE

We are now recruiting an Early Intervention Specialist (Rent Support Specialist) to join our operations team on a permanent basis.
This role is a home-based role, where there is no daily requirement to attend an office but with requirement to attend site/office as and when required to perform your duties. This is a Manchester based role, however will include a requirement to travel throughout Onward offices and neighbourhoods and occasional out-of-hours work to meet the needs of the business and role.
The purpose of this role is to provide a professional, cost effective and high-quality property and leasehold management service, managing a portfolio of properties across a range of dispersed sites.
Working closely with our Customer Account Managers the focus will be to provide proactive and early intervention support to lower-level arrears cases, supporting our customers in sustaining their tenancies and leases and protecting Onward’s income.
The Successful candidate will be able to work proactively and supportively whilst maintaining an assertiveness to dealing with customers. They will also have great negotiation skills and be creative in their solution driven approach to customer needs.
Overall, all we are looking to recruit candidates that can demonstrate a positive attitude, enthusiasm, and resilience to delivering income solutions to our customers in a creative and respectful way.
You do not necessarily have to have previous income management or social housing experience to be successful.